Woy99's Commitment to Your Privacy
Six core principles that form the foundation of how woy99 handles and protects every user's personal data.
256-Bit SSL Encryption
All data transmitted between your device and woy99 servers is protected by 256-bit SSL encryption. This means your personal and financial information cannot be read by any third party while in transit.
No Data Sales to Third Parties
Woy99 has never and will never sell, rent, or share your personal data with any party for marketing purposes. Your data belongs to you, not to us as a business asset.
Full Control in Your Hands
You have the right to access, correct, or request the deletion of your personal data at any time. The woy99 support team is ready to process these requests promptly.
Secure Data Storage
All personal data is stored on protected servers with strict access controls, continuous monitoring, and secure backup systems to prevent data loss or leakage.
PDPA Legal Compliance
Woy99 fully complies with Malaysia's Personal Data Protection Act (PDPA). All our data collection and processing practices are aligned with applicable legal requirements.
Marketing Communications Control
You can opt out of any marketing communications from woy99 at any time through your account settings. We fully respect your preferences.
Introduction
This Privacy Policy ("Policy") describes how woy99 ("we", "the woy99 platform", or "woy99.pro") collects, uses, discloses, and protects your personal information when you use the woy99.pro website, the woy99 mobile app, or any of the services we offer.
We understand that choosing to share your personal information involves a great deal of trust. We do not take this responsibility lightly. Every decision related to user data handling is made with your privacy and security as the top priority.
By registering an account with woy99 or continuing to use our platform, you agree to the terms of this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.
Note: This Privacy Policy should be read together with Terms and Conditions woy99 which forms the entire agreement between you and us.
Personal Data We Collect
Woy99 collects various types of information depending on how you interact with our platform. Below are the categories of data we collect:
Data You Provide Directly
- Full name as shown on your identity document
- Date of birth for age verification purposes
- Active email address
- Malaysia mobile phone number
- Current residential address
- Bank account or e-wallet details for processing deposits and withdrawals
- Copy of identity document (MyKad, passport) for the KYC process
Automatically Collected Data
- IP address and general geographic location
- Type and version of web browser or app used
- Your device's operating system
- Pages visited and time of visit
- Gaming history and financial transactions within the platform
- Cookies data and related tracking technology
- Technical error logs and application performance reports
| Data Category | Primary Purpose | Required? |
|---|---|---|
| Name & Date of Birth | Identity verification & legal compliance | Yes |
| Email & Phone | Account & security communications | Yes |
| Payment Information | Deposit & withdrawal processing | Yes |
| KYC Documents | Identity verification & anti-money laundering | Yes |
| Cookies Data | User experience & analytics | Preferences |
| Location Data | Region verification & security | Automatic |
How We Use Your Data
Woy99 uses collected personal data for legitimate and transparent purposes. We do not use your data for any other purpose not stated here without obtaining your consent beforehand.
- Creating and managing your user account
- Processing deposits and withdrawals securely
- Verifying your identity to comply with applicable legal and regulatory requirements
- Providing effective and personalized customer support
- Sending important account-related information such as transaction confirmations and security notifications
- Detecting and preventing fraud, money laundering, and other illegal activities
- Improving and optimizing the platform user experience
- Sending promotional offers and bonuses (if you have opted in to receive them)
- Meeting legal obligations and regulatory compliance requirements
- Running internal analytics for service improvement purposes
Our commitment: Your data is never used to make automated decisions that negatively affect you without human review. All important decisions relating to your account involve review by our team.
Data Sharing with Third Parties
Woy99 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are a limited number of situations where we need to share certain information:
Payment Service Providers
To process deposits and withdrawals, we share the necessary financial information with registered and trusted payment service providers such as banks, FPX providers, and e-wallet operators. This sharing is limited to the information required to complete the transaction only.
Game Providers
Third-party game providers within the woy99 platform receive only the technical data required to run the games. They do not receive your full personal information unless required for legitimate compliance purposes.
Law Enforcement Agencies
Woy99 will disclose information requested by relevant authorities when required by law, court order, or in the context of a legitimate criminal investigation. We will notify you if we are permitted to do so.
All third parties we work with are bound by strict data protection agreements. They are only permitted to use your data for the specific purposes agreed upon with woy99.
Data Security
Woy99 continuously invests in security infrastructure to ensure your personal data is always protected at the highest level. Our security measures include:
- 256-bit SSL/TLS encryption for all data communications between users and our servers
- Encryption at rest for all sensitive information
- Layered access control – only authorized personnel can access specific data
- 24/7 security monitoring by our IT security team
- Regular penetration testing by independent security experts
- Active intrusion detection system
- Secure data backup and disaster recovery procedures
- Cybersecurity training for all staff who handle user data
While we take all reasonable steps to protect your data, no system in the world can guarantee 100% security. In the event of any data breach that materially affects your information, we will notify you within the timeframe required by applicable law.
Your Rights as a User
Under Malaysia's Personal Data Protection Act (PDPA) and international best practices, you have several important rights regarding the personal data held by woy99:
Right to Access
You have the right to request a copy of all personal data we hold about you. We will provide it within a reasonable timeframe.
Right to Rectification
If your data is inaccurate or outdated, you have the right to request an immediate correction or update.
Right to Deletion
You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time, without giving any reason.
Right to Data Portability
You have the right to receive your data in a machine-readable format for transfer to another service if needed.
Right to Restriction of Processing
In certain circumstances, you have the right to request that we restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, please contact the woy99 support team via live chat or email at [email protected]. We will process your request within the timeframe required by applicable law.
Cookies & Tracking Technology
Woy99 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and ensure your session security.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
- Performance Cookies: Collecting anonymous information about how users use the platform to help us improve the user experience.
- Functional Cookies: Remembering your preferences such as language and display settings to deliver a more personalized experience.
- Analytics Cookies: Used to analyse usage patterns and measure the effectiveness of platform features.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the woy99 platform. Cookies used by third parties (such as game providers) are subject to their respective privacy policies.
Data Retention & Deletion Period
Woy99 retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable law.
- Active account data is retained for as long as your account remains active on the woy99 platform
- Financial transaction records are retained in accordance with tax legislation and financial reporting requirements
- KYC documents are retained for the period required by applicable anti-money laundering laws
- Customer support communication logs are retained for a defined period for quality control purposes
- Security log data is retained for a limited period for threat detection purposes
When data is no longer needed, we will securely delete it using methods that ensure it cannot be recovered. Account deletion requests will be processed taking into account our legal data retention obligations.
KYC & Identity Verification Process
As a responsible platform, woy99 complies with legal requirements for customer identity verification (Know Your Customer, or KYC). This process is essential to protect you and prevent misuse of the platform.
Documents That May Be Requested
- Malaysia National Identity Card (MyKad) – front and back
- Valid Malaysian passport (for Malaysian citizens abroad)
- Recent proof of address such as a utility bill or bank statement (not older than 3 months)
- Bank statement or screenshot of the e-wallet account used for deposits
- Selfie with your identification document (in certain situations)
All KYC documents submitted to woy99 are processed confidentially by a trained team. These documents are stored in a secure system and are never shared with any third party unless required by law.
Child Protection
The woy99 platform is strictly for individuals aged 18 and above. We do not intentionally collect personal data from individuals under the age of 18.
Should we find that personal data of an individual under the age of 18 has been collected, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their child may have registered on our platform without authorization are requested to contact us immediately.
If you suspect someone under the age of 18 is using the woy99 platform, please contact our support team immediately at [email protected]. We will investigate and take action promptly.
Amendments to the Privacy Policy
Woy99 reserves the right to change, amend, or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any amendment takes effect when the latest version is published on this website.
For material or significant amendments, we will endeavour to notify you via in-platform notifications or by email to the address registered in your account. However, it remains your responsibility to review this Privacy Policy periodically.
Continued use of the woy99 platform after any amendments are published constitutes your acceptance of the revised Privacy Policy. The "Updated" date at the top of this document reflects the date of the most recent revision.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding how woy99 handles your personal data, our team is ready to assist:
- Live Chat: Available 24/7 directly within the woy99 platform – the fastest way to get a response
- Email: [email protected] – for more detailed privacy enquiries or those requiring documentation
- Support languages: Bahasa Malaysia and English
For requests related to your personal data rights such as access, correction, or deletion, please clearly state in your message that it is a data privacy request so that the relevant team can handle it promptly.
You may also refer to FAQ page us for answers to frequently asked questions about privacy and account security at woy99.
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